We typically respond within 2 business days. When reporting an issue, it helps
to include your device model, iOS version, and the app version (shown at the
bottom of the Profile screen).
Common topics
Pairing your sensor — Make sure the sensor is charged and
awake (give it a shake), then open Prowess and scan from the pairing screen.
If a sensor doesn't appear, toggle Bluetooth off and on and try again.
Syncing a run — Runs sync automatically over Bluetooth when
you finish and the app is open. Keep the app in the foreground until the sync
completes.
Two sensors — Pair a left and a right sensor for full
left/right symmetry analysis, or use a single sensor for core metrics.
Exporting your data — Request a copy of your data from the
Profile screen.
Deleting your account — You can permanently delete your
account and all associated data from the Profile screen at any time.